B2B software · 2026
An AI assistant that answers 6 in 10 support tickets
Support was drowning in repeat questions. We built a retrieval assistant grounded in their documentation and ticket history, with confident escalation to humans.
- Tickets resolved without a human
- 61%Tickets resolved without a human
- Median first response
- 40sMedian first response
- Answer accuracy at review
- 92%Answer accuracy at review
The challenge
Six agents spent most of their day re-answering the same forty questions, while genuinely complex tickets waited days for a reply.
- Clustered two years of tickets to find the repeat set
- Built a retrieval pipeline over docs and resolved tickets
- Set a confidence threshold for automatic escalation
- Shipped an evaluation suite run on every model change
Tell us what you are trying to build.
A 30-minute call, a straight answer on scope and cost, and a written summary afterwards whether or not you work with us.
Prefer to talk? +91 93551 11537